ScanStar, LLC will at all times endeavor to act in the best interests of our clients and subscribers, and we are committed to ensuring the safety and privacy of all information held within our company.
The provision of personal information assists ScanStar, LLC to deliver a more personalized service to you, and it is for this primary reason that we make information related requests.
2. Collection of Information
- A user’s name and contact details (including postal address, telephone, mobile numbers, and email addresses)
- Credit Card or bank account details of users wishing to pay their account via credit card or direct debit
- Other details relating to the person, company or organization.
ScanStar, LLC collects information from users when information is:
- Entered by users online via our website
- Faxed or emailed to our offices
- Sent via conventional post
- Collected over the telephone.
ScanStar, LLC is the sole user of the information collected from our clients; and
We do not use, share, sell or rent this information in any way.
3. Links & Cookies
We use Google Analytics which places cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by third parties. We use Google and Bing Webmasters, data from Google Analytics Demographics, Google Adwords, Interest Reporting and third party audience data to help us understand how people find and use our site. This data is used to provide better services and more relevant content to our users based on demographic and interest data.
We and our third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) to:
- Track activity on https://scanstarllc.com. Google utilizes the data collected to track and examine the use of https://scanstarllc.com to prepare reports on its activities and share them with other Google services.
- Google may use the data collected to contextualize and personalize the ads of its own advertising network.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
- If you turn cookies off, some features will be disabled that make your site experience less efficient and some features may not function properly.
- Providing your personal information is not mandatory for browsing purposes. Providing personal information is only mandatory if you want to contact ScanStar Inc. using our website, sign-up for our subscription services, or contract us or our affiliates for our services.
4. Purpose of Collection and Sensitive Information
We collect, hold, use and disclose your personal information for the following purposes connected with our business operations, to:
- verify your identity;
- facilitate provision of our products and services to you;
address or respond to any requests from you
- inform you of existing and proposed products and services which we provide
- develop and improve the quality and scope of the products and services we provide, and seek your feedback
- handling complaints and disputes
- detecting, investigating and preventing fraud
- assess the performance of the website and to improve the operation of the website
- conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties
- undertake administrative activities, planning, product or service development, quality control and research, including by us and our related bodies corporate, contractors or service providers
- to provide your updated personal information to our related bodies corporate, contractors or service providers, some of which may be located outside of the United States
- update our records and keep your contact details up to date; and
comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons). We do not use your personal information to make automated decisions.
ScanStar, LLC does not collect sensitive information from users such as information relating to a person’s race, religion, beliefs or sexual preferences, and any attempt by ScanStar, LLC or its agents to collect such information should be reported to ScanStar, LLC’s Data Controllers immediately (contact details appear in Section 11 below).
5. Message Content & Third Party Information
ScanStar, LLC also stores the content of the messages sent by all users. ScanStar, LLC does this in order to be able to answer your queries, troubleshoot issues and ensure compliance with your contract and relevant laws. This information is treated as strictly confidential and is not accessible by users, or by ScanStar, LLC’s staff members without the prior consent of the manager of the ScanStar, LLC account.
Furthermore, any information owned by users that is stored within ScanStar, LLC’s infrastructure, including users, customer or staff databases, is also treated as strictly confidential and is not accessible by users, or by ScanStar, LLC’s staff members without the prior consent of the administrator of the ScanStar, LLC account.
6. Use and Disclosure
ScanStar, LLC treats information collected from users as strictly confidential. However, information may be disclosed to third parties in the following circumstances:
- Where the user has consented to disclosure;
- Where ScanStar, LLC is permitted or required by law to disclose, or it is in the interests of public safety to do so
- Where the disclosure is to a law enforcement agency, government agency, court or external adviser and ScanStar, LLC is permitted or required by law to do so
We also may disclose your personal information to:
- our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to
- others in accordance with a request made by you
- our related companies and business partners
- persons engaged in providing us with professional, business, technology and corporate services, when reasonably required (including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants).
- When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
We will not disclose your sensitive information for any purpose, other than the purpose for which it was collected unless you otherwise consent.
7. Security of User Information
ScanStar, LLC takes all reasonable steps to protect user information from misuse, interference, loss and from unauthorized access, modification and disclosure, and ScanStar, LLC authorized staff perform the role of Data Controllers. To contact the Data Controllers, refer to the information outlined in section 11.
ScanStar, LLC’s websites and internal information management systems are designed with the aim of preventing user information from being disclosed by any unauthorized means. ScanStar employs Secure Socket Layer (SSL) technology on our site which further protects your private data. However, ScanStar, LLC’s users should note that the inherent nature of the Internet is such that the security of information cannot be guaranteed 100%.
Where ScanStar, LLC no longer needs your information, we will take reasonable steps to destroy or de-identify that information.
8. Access and Correction of User Information
ScanStar, LLC will take all reasonable steps to ensure that the personal information collected, used or disclosed is accurate, complete and up to date. Users have the right to access information held by ScanStar, LLC that directly concerns the user. If this information is not accurate, complete and up to date, users may make a request to modify information. To make such a request, please contact ScanStar at firstname.lastname@example.org. Generally, ScanStar, LLC will not charge a fee for providing access to users, however, we reserve our right to charge a reasonable fee if our compliance with the request unreasonably consumes the resources of ScanStar, LLC
9. COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
11. Complaints, Questions, or to contact the Data Controllers
If you would like to access or correct your information please contact our Support team at:
We will try to resolve issues as quickly as possible by responding to you by email.